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It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Post your case online and get help from legal professionals, industry experts, consumers & advocates competing to find the best resolution to your claim. How those businesses take care of those complaints is what separates good businesses from the rest. I called asking to cancel a police of a car, for 3 times I asked them if everything was ok and my card will not be charged, but my card was charged.
"Complaints Unresolved" tells how many complaints consumers have filed about the company on Scambook. "Unresolved Reported Damages"shows how much money has been lost by all of users who filed complaints against the company. I have called numerous times to have my garbage disposal fixed. I waited each time almost an hour on the phone either to be disconnected or several actually getting through. I was given the name of a plumber that would be out.
third world experience
We will review your suggestions and update the company profile if necessary. What the BBB has done to consumers for over 100 years is one of the many reasons why Ripoff Report was created. Suggested companies are based on people’s browsing tendencies.
All of these companies have something in common. They sold home service contracts right up until the day they shut the office lights off and locked the doors. Find the best community-reviewed professionals near you to resolve your issue in private online mediation or traditional court/mediation.
THIS IS A BAD COMPANY NO RESPONSE
I am finding it very difficult to get in touch with any representatives from Stanley for contract related issues. I was placed on hold yesterday for a solid 3 hours with music playing on the phone without any from Stanley ever responding to the call. Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
It’s quite likely that this story will end the same way it did for customers of Sensible Home Warranty in 2014 when that company disappeared overnight. But that should not stop consumers willing to do whatever they can to seek justice. Readers who wish to pursue legal action should immediately seek advice from an attorney, preferably one with experience with defunct service contract companies. PeopleClaim helps resolve consumer and commercial complaints against businesses, professionals, government agencies, or individuals by exposing bad business practices and unfair treatment.
Charged for service before signing contract
The agent was polite and patient while I was deciding if the plan was what I wanted. She explained the plan thoroughly helping me understand the benefits to purchasing it. Both Eric and Andreas were helpful and informative. The extra time Andreas spent making sure I understood everything about the Stanley Safe Club seemed to go a step beyond his required duty. His full explanations about the features and my cautious and nervous questions allied all my fears.
Anyone familiar with the home service contract industry knows that most companies charge a fee, paid by the customer to the service provider, at the time of a service call. For a company to offer competitive rates with no service fees is a pretty compelling deal for consumers. After informing them that I will file complaints about the Company, I received an e-mail indicating a service appointment with a local service provider was arranged . When I called the service Company to confirm this appointment I was told that there was no appointment scheduled for my property and they don't work with Stanley Home Warranty at all. Since then, I contacted Stanley several times by phone and e-mail just to receive the standard "someone would call you back" or no response at all. It has been about a month since I experienced the malfunction, and report it and did not get even a service visit, let alone a solution to the problem.
Scambook Score
For payment collections they can call every day but not when time for service. Any time i have service call, i get service after making repeated calls and taking minimum one week to get some response not the service. Rate this settlement Use the slider to rate fairness of the claimant's terms of settlement. I have paid them $1,260 over the last 40 days, and they want me to pay... Information about Stanley Home Warranty was first submitted to Scambook on Nov 21, 2013.
I read the reviews online at 3 different sites. Almost everyone complained about this company being a rip off. I am worried that when my policy become effective that I would loose my money. I am not sure that I chose the right company. I bought this company for peace of mind on my rental property that is out of state. Thinking I will cancel my policy and look for another company.
Among the state’s specific complaints against the company were alleged offenses that specifically involved Stanley’s home service contract customers. Stanley also operated a business unit which provided consumers with extended service agreements for motor vehicles, commonly called auto warranties. The hold time and the music is enough to make you want to hang up and contact a different company not to mention it is not great for blood pressure. To top it off after a long hold time you are very likely going to get disconnected.
Since then the page has accumulated 1 consumer complaint. On average users reported $500.00 of damages. Show customers why they should trust your business over your competitors... A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business.
On its Better Business Bureau page, Stanley Warranty already had an F rating prior to the announcement of its cessation of services to its customers. On Yelp, a recent review includes a comment about a refund check from the company to the customer, who had canceled services ahead of the expiration of the contract period, being denied due to insufficient funds. That review was created in December of 2015, leading to the obvious question whether or not Stanley was insolvent well before it closed its doors in 2016. Interestingly, reading past reviews on Yelp leads you to at least one claim in 2014 that Stanley Warranty had announced on its company website that it was closing. And no matter how far back in time a reader travels on Yelp, the story seems to be consistently poor, one unhappy customer after another. Complaint against Stanley Warranty, LLC, alleging that the company had committed acts contrary to its contractual commitments to its customers.
PeopleClaim is a new way to resolve disputes online without lawyers or mediators. By inviting suggestions from the public, disputing parties get ideas that can lead to settlement – and the person who contributed them can win a reward. I think you should receive the pro-rata amount minus the $50 cancellation fee, per their terms.
After several days I called the plumber who had neither heard about me or Stanley. Now I am going to call a plumber myself to get it replaced as it now leaks. I wish there were a way to keep them from ripping off more people who purchase a non-existent warranty from this company. Have been trying to get a hold of a customer service representative and seems like no is ever there. I get placed on hold until eventually an answering machine picks up. However if you attempt to get a hold of a sales rep they answer right away.
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